If your product is under warranty and you need warranty support, please Submit a Ticket for Warranty Support.

Ruvati Limited Lifetime Warranty

Ruvati sinks and tubs are backed by a Limited Lifetime Warranty. Faucets come with a 5-year limited warranty, and accessories are covered by a 1-year limited warranty. All warranties begin from the date of purchase and apply to indoor residential use only, unless specifically designed and designated for outdoor use, such as the Merino sink series. 

It is the purchaser’s responsibility to inspect the product upon delivery and to notify Ruvati of missing parts or shipping damage within 30 days of delivery. Warranty support claims made for missing or damaged items outside of the 30-day notice period will be automatically rejected.

Should a customer experience any defects in materials or workmanship within the warranty period, Ruvati will repair or replace the defective product, subject to the following conditions:

• Any claim made under this warranty must include a copy of a valid proof of purchase showing the date and place of purchase.
• Our obligation under this warranty is to the original purchaser only and may not be transferred.
• Product replacement does not include shipping costs or labor installation costs.
• Under most circumstances Ruvati will cover shipping charges to and from customers within 48 contiguous US states. Ruvati will not cover any shipping charges to customers in Hawaii, Alaska, US Territories, Canada or any other country outside of the US.
• This warranty applies to indoor residential installations only.
• Ruvati reserves the right to examine any product in question and its installation prior to replacement.
• If an identical replacement product is not available, Ruvati reserves the right to replace the defective product with a similar product.

NOTE: Accessories such as rinse grids, cutting boards, strainers are not covered by this limited lifetime warranty.

This warranty relates to defects in manufacture, materials, or workmanship in a Ruvati sink or faucet supplied for installation into domestic premises in the United States. It does not extend to :

• Damage resulting from failure to maintain the product in accordance with the Care and Maintenance instructions provided with the product.
• Physical damages such as cracks or dents from physical impact or related causes, or damages from shipping and handling.
• Normal wear and tear, scratches, or accidental damage. Dullness, scratching, or staining over time due to use, cleaning practices, water, or environmental factors, are not manufacturing defects but occur from normal wear and tear. 
• Faults arising from improper use and/or installation.
• Products that have been altered or modified. 
• Defects in accessories, strainers, and rinse grids.
• Discontinued, refurbished, clearance, or display products.
• Products purchased from unauthorized sellers.

All incidental or consequential damages are specifically excluded. No additional warranties, express or implied are given, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This warranty gives customer specific legal rights, and a customer may also have other rights which vary from state to state.

When requesting warranty replacement parts, you will need to submit a warranty ticket through our website https://www.ruvati.com/warranty-support/ and provide:

• Dated, valid proof of purchase (payment receipt from an authorized Ruvati reseller)
• The specific part number(s) and/or part description to be replaced

In some cases,

• Ruvati will require a digital picture of the part or product to verify the defect.
• Ruvati will require delivery of the part or product for inspection of the defect

Delivery of warranty replacement parts typically take up to 10 business days. In some cases, replacement parts may not be readily available.

After the first 30 days of product purchase, the cost of shipping replacement parts may not be covered. A customer may be charged a nominal fee for shipping.

When requesting warranty service, you will need to provide:

• An approved Return Merchandise Authorization number (RMA) issued by Customer Service
• Dated, valid proof of purchase (payment receipt from an authorized Ruvati reseller)
• A description of the problem

Items must be properly and safely packed in such a manner to prevent damage to the part or product during shipment. For your safety, please ship using an insured carrier which employs package tracking.

After warranty service is completed, any repaired or replacement parts/products will be returned shipped via Standard Ground service to the customer within 48 contiguous US states free of charge. Upgraded expedited shipment is available for a fee. Customers in Alaska, Hawaii, US Territories, or any other countries outside of the US will be responsible for shipping charges.

Ruvati will not service received items when:

• The item is inspected and found to be not covered by the warranty
• The item is inspected and found to be damaged during shipment due to lack of proper packaging

Return shipment of such products will be at the expense of the customer

For products that are discontinued and no longer serviceable and/or replaceable, a prorated credit towards a purchase of another similar Ruvati brand product will be issued.