Returns Policy
1. Returns and Refunds
1.1 We want you to be completely satisfied with your purchase. If you are not completely satisfied, we offer a hassle-free return policy.
1.2 You may return eligible products within 30 days from the date of delivery for a refund or exchange at your discretion.
2. Eligibility for Returns or Exchanges
2.1 To be eligible for a return, the product and its packaging must be in new and unused condition with all parts, accessories, and user guides and documents intact. The return must be packaged in its original box inside a shipping box. Products must be free of any scratches and/or defects.
2.2 Products that are not eligible for return or exchange are:
- Refurbished sinks
- Installed or used products
- Orders outside of the 30 day return period
2.3 No returns or exchanges will be accepted on installed products. If an installed product is defective, it will be covered by the warranty. See our Warranty Terms and Conditions for details. https://www.ruvati.com/warranty/
2.4 Parts and accessories are covered by a one year warranty.
3. Restocking Fee and Shipping Costs
3.1 There will be a 25% restocking fee on all returns. The restocking fee will increase if there are any parts or accessories missing from the return, any signs of use, damages that were not disclosed at the time of the return request, or damage caused in transit due to improper packaging. The restocking fee can increase or the return can be refused.
3.2 Shipping costs are the responsibility of the customer unless the product is returned due to an error on our part.The refund amount will be adjusted to reflect the shipping charges (to the customer and back).
3.3 Restocking fees and shipping charges will be fully waived for exchanges on defective items.
3.4 Customers in Alaska, Hawaii, US Territories, or countries outside of the US will be responsible for shipping costs.
3.5 If the return is lost during transit it is the responsibility of the shipping account holder to file a lost package claim with the shipping company.
4. Return or Exchange Process
4.1 To initiate a return or exchange please first contact our customer service department with your proof of purchase and photos of the damage or defect at [email protected]. If a return label is provided by Ruvati, the product must be returned to Ruvati within 14 days from the date the return label is issued.
4.2 Upon receiving the returned product and verifying its condition, Ruvati will process your refund or exchange as per your preference. Refunds will be issued to the original payment method within 3-5 business days.
5. Cancellation of Orders
5.1 Once you place an order, it goes directly into processing and cannot be canceled. If you would like to cancel an order that is in processing, it will be treated as a return and the return policy applies.
5.2 Orders that are on backorder can be canceled before they are shipped.
5.3 Orders that are returned to our warehouse due to the customer not being available for delivery or due to the customer refusal to accept delivery will also be treated as a return and the return policy and charges apply.
6. Contact information
If you have any questions or concerns regarding our return policy, please contact us at:
Email: [email protected]
Phone: 1-855-478-8284
7. Amendments to the Return Policy
7.1 We reserve the right to amend this return policy at our discretion. Any changes will be communicated on our website.
7.2 By making your purchase with Ruvati, you agree to accept the terms of this return policy.