Warranty Information

If your product is under warranty and you need warranty support, please Submit a Ticket for Warranty Support.

Ruvati Limited Lifetime Warranty

limited-lifetime-warranty-logo All Ruvati sinks and faucets carry a Limited Lifetime Warranty for residential use. Ruvati Accessories carry a 1 year limited warranty.

Should customer experience any defects in materials or workmanship within the warranty period, Ruvati will repair or replace the defective product, subject to the following conditions:

  • Any claim made under this warranty must include a copy of a valid proof of purchase showing the date and place of purchase.
  • Our obligation under this warranty is to the original purchaser only, and may not be transferred.
  • Product replacement does not include shipping costs or labor installation costs.
  • Under most circumstances Ruvati will cover shipping charges to and from customers within 48 contiguous US states. Ruvati will not cover any shipping charges to customers in Hawaii, Alaska, US Territories, Canada or any other country outside US.
  • This warranty applies to residential installations only.
  • Ruvati reserves the right to examine product in question and its installation prior to replacement.
  • If an identical replacement product is not available, Ruvati reserves the right to replace the defective product with a similar product.

NOTE: Accessories such as rinse grids, cutting boards, strainers are not covered by this warranty.

This warranty relates to defects in manufacture, materials or workmanship in a Ruvati sink or faucet supplied for installation into domestic premises in the United States. It does not extend to :

  • Damage resulting from failure to maintain the product in accordance with the Care and Maintenance instructions provided with the product.
  • Normal wear and tear, scratches or accidental damage.
  • Faults arising from improper use and/or installation.
  • Defects in accessories, strainers and rinse grids.

All incidental or consequential damages are specifically excluded. No additional warranties, express or implied are given, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This warranty gives customer specific legal rights, and customer may also have other rights which vary from state to state.

When requesting warranty replacement parts, you will need to provide:

  1. a dated, valid proof of purchase (payment receipt from an authorized Ruvati reseller)
  2. The specific part number(s) and/or part description to be replaced.
  3. In some cases,
    1. Ruvati will require a digital picture of the part or product to verify the defect.
    2. Ruvati will require delivery of the part or product for inspection of the defect.

Delivery of warranty replacement parts typically take up to 10 business days. In some cases, replacement parts may not be readily available and may take up to 4-8 weeks for delivery.

After the first 30 days of product purchase, the cost of shipping replacement parts may not be covered. Customer may be charged a nominal fee for shipping.

When requesting warranty service, you will need to provide:

  1. an approved Return Merchandise Authorization number (RMA) issued by Customer Service
  2. a dated, valid proof of purchase (payment receipt from an authorized Ruvati reseller)
  3. a description of the problem

Items must be properly and safely packed in such a manner to prevent damage to the part or product during shipment. For your safety, please ship via insured carrier which employs package tracking.

After warranty service is completed, any repaired or replacement parts/products will be return shipped via Standard Ground service to the customer within 48 contiguous US states free of charge. Upgraded expedited shipment is available for a fee. Customers in Alaska, Hawaii, US Territories, or any other countries outside US will be responsible for shipping charges.

Ruvati will not service received items when:

  1. The item is inspected and found to be not covered by the warranty.
  2. The item is inspected and found to be damaged during shipment due to lack of proper packaging.

Return shipment of such products will be at the expense of the customer.

For products that are discontinued and no longer serviceable and/or replaceable, a pro-rated credit towards a purchase of another similar Ruvati brand product will be issued.

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