Frequently Asked Questions: Kitchen, Bath & More2023-11-28T11:08:56-06:00

Frequently Asked Questions

How do I measure for a faucet?2024-01-24T09:52:04-06:00

You should measure the depth of the cabinet and determine how much space you will have left after the sink is installed. To determine the best spout reach for your sink, measure the distance from the faucet’s mounting hole to the center of the drain. Take into account any window ledges or other obstructions that impact your usable space.

Do you make any sinks with seamless drains?2023-11-17T14:47:23-06:00

We currently do not manufacture sinks with seamless drains.

Are the epiStone tubs comparable to cast iron?2023-11-09T14:47:34-06:00

Our epiStone tubs are made of 70% crushed minerals and stone that are bonded with a proprietary resin under intense pressure which makes them extremely strong and durable. They have a satin finish that is silky to the touch. Cast iron tubs typically have an enamel finish and are heavier which can make the installation more difficult and costly. Cast iron tubs can often rust and chip.  Both kinds of tubs have excellent heat retention.

Do you make a thicker board for my laundry room sink that will be flush with the countertop?2023-11-09T14:29:15-06:00

We currently do not manufacture thicker cutting boards. 

Do you make a dual-tier workstation sink that has rounded corners?2023-11-09T10:18:02-06:00

Our Dual-Tier Pro sinks have rounded corners. These sinks are available in 33″ and 45″ with a brushed stainless steel finish or with a nano-PVD coating in matte gold or gunmetal black.

Which workstation sinks include the most accessories?2023-11-09T10:13:28-06:00

Our dual tier sinks will include the most accessories, however, additional accessories can be purchased separately.

Will the accessories from the granite composite workstation sinks work with my stainless steel workstation sink?2023-11-09T10:12:42-06:00

The accessories for the granite composite workstation sinks will not be compatible with the stainless steel workstation sinks and vice versa. The stainless steel workstation sinks and granite composite workstation sinks have different interior bowl dimensions. 

What is the difference between the Veniso and the Veniso Nova?2023-11-09T10:09:45-06:00

The Veniso workstation sinks will include accessories such as a solid wood cutting board and dish stainless steel drying foldable rack. The Veniso Nova will include black composite accessories such as a composite cutting board, polymer resin colander, and a black foldable drying rack. The interior bowl dimensions will be slightly different as well.

What is the difference between the Roma and Roma Pro?2023-11-09T09:51:06-06:00

The Roma will have sharp (zero radius) interior corners. The Romo Pro will have gently rounded interior corners.

Why do some undermount sinks not come with accessories like a cutting board or colander?2023-11-09T09:50:28-06:00

 In order to use accessories such as cutting boards, drying racks, or colanders, your sink will need to be a workstation sink. Workstation sinks have a ledge on the front and back of the sink that the accessories will rest and slide on.

How can I tell if a workstation accessory will fit in my sink?2023-11-09T09:47:18-06:00

You will need to know the front-to-back dimensions of your sink accessory ledge. You can use this measurement to confirm if an accessory is compatible with your sink. The compatible sink model numbers may be listed in the product description. The compatible accessories may be listed on the sink spec sheet. 

How much do the tubs weigh?2023-11-09T09:44:30-06:00

To inquire about a product’s weight you may contact our support department for assistance. https://www.ruvati.com/contact-us/

Do you make a weatherproof cover to go over the sink when its not in use?2023-11-09T09:43:22-06:00

No, we currently do not manufacture covers for our sinks.

Can I use bleach to soak clothes in my stainless steel laundry room sink?2023-11-08T16:56:06-06:00

You should never use heavy-duty cleansers, bleach, or cleansers with oxidizing agents (for example: Oxiclean) on your stainless steel sink. Sometimes, heavy-duty cleaning agents containing corrosive chemicals can damage stainless steel.

Can I use a bar prep sink as my primary kitchen sink?2023-11-08T16:55:03-06:00

You can use these sinks as your primary kitchen sink.

Where can I find measurements for the drain on a bathroom sink?2023-11-08T16:54:29-06:00

For additional measurement information not listed in the specifications you may contact our support department. https://www.ruvati.com/contact-us/

Are your ceramic sinks vitreous?2023-11-08T16:53:47-06:00

Our ceramic sinks are coated with high-gloss vitreous porcelain. Which prevents the surface from staining and allows water to drain easily.

Can I install a fireclay apron front sink as an undermount sink instead?2023-11-08T16:52:51-06:00

It should be possible to install an apron front sink as an undermount. We recommend discussing this with your installer to confirm if it will be possible.

Where can I find a cutout template for my Fireclay sink?2023-11-08T16:52:02-06:00

Cutout templates are not available for our fireclay sinks. Each sink is hand made which means each sink’s dimensions are slightly different. We recommend that you measure the sink itself and use the measurements you come up with to make your cut.

How durable are the fireclay sinks?2023-11-09T14:42:26-06:00

To ensure precision and durability, the raw white clay is fired at an extremely high temperature of 2900 degrees Fahrenheit as the surface of the sink fuses with the interior. The end result is a powerful finish that is resistant to chips, cracks, and other abrasions.

How do I remove stains from my granite sink?2023-11-08T16:50:59-06:00

We recommend cleaning the stained area with a Bar Keepers Friend. It may take several cleanings to remove the stain. Additional information can be found in our care and cleaning guide. https://www.ruvati.com/how-to-clean-your-granite-composite-or-quartz-kitchen-sink/

Do you have any other sinks in the Catalina Blue color?2023-11-08T16:50:31-06:00

The only sink available in Catalina Blue is the RVG1033LU.

Are the satin matte gold and polished matte gold the same?2023-11-08T16:49:23-06:00

These are the same color.

Do you make faucet hole covers that match the color of the sink?2023-11-08T16:47:53-06:00

We currently do not manufacture colored stainless steel faucet hole covers.

How can I remove hard water stains from my colored stainless steel sink?2023-11-08T16:27:18-06:00

For hard water stains, you can use vinegar mixed with water (50:50). Let soak for up to 30 minutes and then rinse off well with water. Don’t let the vinegar sit on the sink for longer than 30 minutes. For additional information please refer to our cleaning and care guide. https://www.ruvati.com/color-stainless-steel-care-guide/

Will the color come off the colored stainless steel sinks if it gets scratched?2023-11-08T16:27:35-06:00

Scratches in the sink will show the same color as the sink finish.

Are the colored stainless steel sinks more scratch resistant than regular stainless steel sinks?2023-11-08T16:27:47-06:00

The nano-PVD coating is incredibly tough and resistant to wearing or peeling.  Minor scratching of the skin’s surface is extremely difficult to avoid. These marks are usually only superficial and can be removed with a proprietary stainless steel cleaner.  The use of rinse grids will reduce exposure of the bottom of the sink to scratches.

What faucet do you recommend we use with a gold kitchen sink?2023-11-08T16:28:08-06:00

We do not have a specific brand or faucet that we recommend. However, customers generally prefer fauces with matte gold, matte bronze, matte brass, or black finish. We also suggest choosing a faucet with a sprayer to make cleaning the sink easier.

Do you make colored rinse grids to match the finish of my colored stainless steel sink?2023-11-08T16:28:26-06:00

We currently do not manufacture colored stainless steel rinse grids. The rinse grids that are included with our colored stainless steel sinks will be T-304 grade stainless steel.

Do you make a rinse grid that can fold or come apart for my stainless steel sink?2023-11-08T15:44:23-06:00

We currently do not manufacture a rinse grid that can fold or come apart for our stainless steel sinks.

Can I drill additional faucet holes in my stainless steel topmount sink?2023-11-08T16:29:41-06:00

You should be able to drill additional faucet holes, however, this will void the sinks warranty.

Can I use any stainless steel sink in my outdoor kitchen?2023-11-08T16:29:55-06:00

The Merino collection is made of T-316 grade stainless steel and offers extreme corrosion resistance and is ideal for outdoor use. https://www.ruvati.com/cp/outdoor-sinks/

Will my sink have rust issues if I live in a marine (coastal or lake) environment?2023-11-08T14:19:26-06:00

If a stainless steel sink is installed in a marine environment, we cannot guarantee against rust. Any T-304 grade stainless steel sink will have some rust issues in a saltwater environment. For saltwater environments, we have a small collection of T-316 grade stainless steel sinks, which is our Merino collection.

Which is better quality stainless steel, 18/10 or 18/82023-11-08T16:29:14-06:00

18/10 is the better choice. High-quality sinks are manufactured with 304 16-gauge 18/10 steel.

What is better, 16-gauge or 18-gauge stainless steel?2023-11-08T11:36:34-06:00

16-gauge steel is preferred over 18-gauge. Thinner stainless steel has a higher gauge number and thicker stainless steel has a lower number. For example, an 18-gauge sink is more durable and more expensive than a 22-gauge stainless steel sink. When shopping for a stainless steel kitchen sink, the sinks made with thicker steel provide greater durability and longer wear and tear. They are more expensive than the thinner steel, so consider your choices wisely. For additional information about stainless steel gauges please use the link below to view our buyer’s guide. https://www.ruvati.com/16-gauge-vs-18-gauge-stainless-steel-sink/

I scratched my stainless steel sink, is there a way to blend the scratches?2023-11-08T11:35:06-06:00

Almost all stainless steel is rust-resistant, however, stainless steel is not scratch-proof. We recommend using Bar Keepers Friend and a 3M Scrubbing Pad or the rough side of a Scotch Brite pad. You will need to use left-to-right motions. The sink is brushed stainless steel, circular motions will cause additional scratches.  It may take several cleaning to remove the scratches as some scratches may be embedded in the sink. After each cleaning, we recommend applying a thin coat of oil. The oil can be food-grade mineral oil or unscented baby oil.  Rub off any excess with a paper towel. The oil will create a coating to prevent water spots and can reduce fingerprints. This will also remove rust, discoloration, and water spots. It may take more than one cleaning to remove all the imperfections.

Water is left standing in my sink after it drains, what do I do?2023-11-08T11:33:45-06:00

With single-bowl rectangular sinks, it is normal for small amounts of water to stay on the bottom of the sink and dry out. Most of the water will drain out due to the slope and the grooves but some will remain, and dry out. To keep your sink looking new please follow our care and cleaning guides. https://www.ruvati.com/care-and-cleaning-guide/

Do I need to clean my sink after I install it?2023-11-08T11:03:52-06:00

We recommend cleaning your sink after it is installed. Cleaning and care instructions vary depending on your sink material. We recommend you follow the instructions in your sink care and cleaning guide. https://www.ruvati.com/care-and-cleaning-guide/

Can my composite cutting board go in the dishwasher?2023-11-08T16:36:52-06:00

We do not recommend putting composite cutting boards in the dishwasher. Instead, please clean it gently with soap and water.

How can I clean the wood cutting board?2023-11-08T16:37:11-06:00

Please follow the instructions in our care and cleaning guide. https://www.ruvati.com/how-to-clean-and-care-for-your-wood-cutting-board/

How do I clean the drying rack?2023-11-08T16:44:50-06:00

We do not recommend putting the drying rack in the dishwasher. The product we most recommend is Soft Scrub Bar Keeper’s Friend or you can also use Soft Scrub Weiman. Please clean your product gently with this material. This will also remove water spots, scratches, or discoloration. White spots that may appear on the silicone portion of the drying rack are water spots and calcium deposits. The silicone can be cleaned with a 50/50 water vinegar or 50/50 water bleach solution. The drying rack does come apart for easy cleaning, you should be able to place the stainless steel rods back together with the black silicone.

Can I put my stainless steel rinse grid in the dishwasher?2023-11-08T10:46:36-06:00

We do not recommend putting your stainless steel rinse grid in the dishwasher.

How do I clean my steel rinse grid?2023-11-08T16:45:13-06:00

You can clean your rinse grid with liquid Bar Keeper’s Friend. You can also soak and clean the feet and bumpers in a 50/50 water-vinegar solution. You will need at least enough water to submerge the grid. When drying the rinse grid, we recommend placing the grid upside down; this will remove the water from the feet and bumpers and prevent mold from growing.

What should I use to clean my sink?2023-11-08T10:40:56-06:00

Each sink material will have different care instructions, we recommend you follow the instructions found in our care and cleaning guides. https://www.ruvati.com/care-and-cleaning-guide/

My sink was damaged during shipping, should I return it?2023-11-08T10:38:33-06:00

Before you return the sink please submit a warranty support ticket including a photo of the damage and your proof of purchase. https://www.ruvati.com/warranty-support/

How can I get a replacement logo?2023-11-08T10:34:17-06:00

To request a replacement logo you will need to submit a warranty support ticket with your proof of purchase. https://www.ruvati.com/warranty-support/

Where can I purchase replacement feet and bumpers for my rinse grid?2023-11-08T10:31:36-06:00

Replacement rinse grid feet and bumpers can be purchased from several of our retailers or from our parts and accessories website.

What is the return policy for accessories?2023-11-08T10:30:17-06:00

Accessories purchased from the Ruvati website can be returned within 30 days of delivery.

What is the return policy on refurbished sinks?2023-11-08T10:28:42-06:00

Refurbished sinks purchased from the Ruvati website are not able to be returned or exchanged.

I just received my sink but won’t be able to install it for a few months. What is the return policy if I need to exchange it?2023-11-08T10:27:19-06:00

After you receive your sink we recommend you inspect the sink for damage that may have occurred during delivery or missing accessories. You will need to verify with your retailer what their return policy and procedures are. We require notice within 30 days of delivery for all damaged or missing items. 

Which is better, a sink with an offset drain or center drain?2023-11-08T10:19:56-06:00

Sinks with offset drains are preferred over center drains. Since the drain is located on one side of the sink, there is more efficient storage both inside and under the sink. You will now have more cabinet space for large household items — like a garbage can or cleaning supplies.

What is the diameter of the sinks faucet holes?2023-11-08T10:14:55-06:00

Our faucet holes are drilled at a standard 1 ⅜”.

How can I find out the radius of a sink’s corners?2023-11-08T10:13:41-06:00

If the radius information is not listed on the sinks spec sheet you can contact our support department for assistance. https://www.ruvati.com/contact-us/

How do I connect a p-trap with your basket strainer drain assembly?2023-11-08T10:12:04-06:00

The RVA1025 basket strainer drain has a standard 1-1/2″ thread. A standard kitchen PVC p-trap (1-1/2″) should work with the drain. The RVA1025 will connect to a tailpiece and P-trap with a nut.

How can I connect a garbage disposal?2023-11-08T10:10:31-06:00

In order to attach a garbage disposal to the sink, you will need a garbage disposal flange. You can use the garbage disposal flange that comes with the garbage disposal you purchase or you can purchase one separately. As long as the garbage disposal flange can accommodate a 3.5″ drain opening, any brand should work.

Can my undermount sink be installed reverse so the drain is on the other side of the sink?2023-11-07T16:24:46-06:00

Most of the time you are able to install your undermount sink in reverse. You will need to take into consideration the location of the drain and the direction of the Ruvati logo.

How thick does my countertop need to be?2023-11-07T16:18:57-06:00

We do not have a required countertop thickness for undermount sinks. Topmount sinks may require longer mounting hardware if the countertop is thicker than 1-¼”.

My countertop is thicker than 1-1/4 inches, do you have longer mounting hardware?2023-11-07T16:17:52-06:00

We do have mounting clips that have a bracket length of 2 5/8″. To request longer mounting clips please submit a warranty support request. https://www.ruvati.com/warranty-support/

Are your undermount sinks able to be installed on laminate countertops?2023-11-07T16:15:45-06:00

Our undermount sinks are compatible with stone countertops such as granite or quartz. We do not provide the hardware to install our undermount sinks in a laminate countertop. We recommend confirming with your contractor if it can be done.

Can I install my topmount sink as an undermount sink?2023-11-07T16:12:38-06:00

This will void the warranty, however, you may be able to install a topmount sink as an undermount sink. We do not provide the installation instructions or hardware to do so.

Can I install my undermount sink as a topmount sink?2023-11-07T16:11:29-06:00

You cannot install an undermount sink as a topmount sink. The exterior flange of the sink is not wide enough to support the sink.

How much counter space do I need in front of and behind my undermount sink?2024-01-24T09:28:08-06:00

This will vary depending on your faucet style and installation requirements. Generally, most installers will recommend having 1.5″- 3” in front and 3″- 5” behind the sink.

Can my sink fit in a space smaller than the minimum base cabinet size listed?2023-11-07T15:51:55-06:00

We do not recommend installing your sink in a space smaller than the minimum base cabinet listed. Doing so will make the installation difficult and can result in damage to the sink which will void the warranty.

How can I obtain a copy of the cutout template for my sink?2023-11-07T15:49:10-06:00

Cutout templates are available for most Ruvati sinks, excluding our fireclay, porcelain, and apron front sinks. If available, a template will be included in the box with your sink. A DXF or PDF template can be obtained from our customer support team. Cutout templates are only provided as a guide. Before cutting your countertop, you should place the template on the sink to ensure the template will give you the proper cutout. Ruvati is not responsible for improper sink or countertop installation. Ruvati is not liable for any damages to the sink or countertop or personal injury during the installation.

Do you accept custom orders?2023-11-07T15:35:30-06:00

We do not accept custom orders. However, we manufacture a large variety of sinks. Our customer support team will be able to determine if any our our sinks meet your needs.

Do you have retailers outside the USA?2023-11-07T15:38:26-06:00

We currently do not have retailers outside the USA. However, we recommend contacting our authorized retailers to see if international shipping is available. https://www.ruvati.com/where-to-buy/

Can I purchase a sink from you directly?2023-11-07T15:14:18-06:00

You will need to purchase your sink from an authorized retailer.  You can use our Where to Buy page to locate retailers near you.

 

 

Where can I view your products in person?2023-11-07T15:06:48-06:00

We recommend reaching out to your nearest kitchen and bath showroom to inquire if any Ruvati sinks are currently on display or if samples are available. You may also reach out to our customer service team with any questions or concerns regarding our products. https://www.ruvati.com/contact-us/

How can I find out when an item will be back in stock?2023-11-07T14:52:41-06:00

To inquire about item availability please contact our support department. https://www.ruvati.com/contact-us/

How long has Ruvati been in business?2023-11-07T14:47:37-06:00

Ruvati was established in 2011 when our founders recognized a need in the marketplace for reasonably priced, high-end kitchen and bath fixtures that offer exceptional value without sacrificing quality or performance.

Where are Ruvati sinks made?2024-01-15T13:33:44-06:00

Ruvati is a US-based company. Our products are designed in-house by our Product Development team based in our Austin, Texas headquarters. We have manufacturing, assembly, and distribution facilities in the US, Italy, Dubai, Thailand, and Vietnam. All our high-end fireclay, epiGranite, and epiStone sinks are made in Italy. Most of our stainless steel sinks are made in Thailand and Vietnam. Regardless of where the products are manufactured, the final products ship from our US distribution facilities and all post-purchase warranty and support services are provided by our US-based customer support team.